Account access
Include the email on your Amelia account and what happens when you try to sign in.
Amelia support
How can we help?
Contact Amelia support for account, offer, submission, payout, tax form, privacy, or app issues.
Request types
Tell us what you need.
Offers and eligibility
Include the offer name and the question you have about joining or completing it.
Proof or submission review
Include the offer name, submission date, and what you expected to happen.
Payouts and payment status
Include the payout request date, expected amount, and payment method type.
Tax forms
Include your account email and the tax form or payout question you need help with.
Privacy or data deletion
Use your Amelia account email so we can verify data-rights requests.
Bug reports
Include your device type, app version, screenshots, and what happened instead.
Faster help
What to include
- The email address on your Amelia account
- The offer name, if your question is about an offer
- Submission, proof, payout, or tax form dates when relevant
- Screenshots or a screen recording if they help explain the issue
- Device type and app version for app bugs
- A short description of what you expected and what happened instead
Payment or account issue?
For payout questions, include the expected amount, payout request date, and payment method type only. For account access, include your Amelia account email and a short description of the sign-in problem.
Security note
Amelia support will never ask for your password, verification code, or full payment account details.
Privacy requests
Data deletion and account deletion
Delete your account access from Settings in Amelia. Some records may be retained for payments, fraud prevention, support, or legal compliance. Send privacy and additional data deletion requests to amelia@404studios.co. We may need to verify that those requests come from the account owner before acting on them.
Read the Privacy PolicyFAQ
Common questions
When will I get a response?
We usually respond within 1-2 business days. Payment and account access issues are prioritized.
Why is my submission still pending?
Submissions are reviewed before earnings are approved. Email us with your account email, offer name, and submission date if something looks stuck.
Why was my proof rejected?
Proof can be rejected when it does not match the offer instructions or does not show enough of the required work. Include the offer name and submission date so we can look it up.
How do I check my payout status?
Check the Payments area in Amelia first. If you still need help, include the payout request date, expected amount, and payment method type.
How do I update payment information?
Use the payment settings in Amelia when available. Do not email full account numbers or sensitive payment credentials.
How do I request account deletion?
Use Settings in Amelia to delete your account access in the app. Some records may be retained for payments, fraud prevention, support, or legal compliance. To request deletion of additional personal data where permitted by law, email us from the address on your Amelia account.
I cannot sign in. What should I do?
Email us with the account email and a short description of the sign-in problem. Do not send your password or verification code.